Contact Us

Have a question about your order, a product, shipping, or anything else? Our team is here to help. Reach out via any of the options below and we'll get back to you as soon as possible.

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Contact Details

Store name: Stellivare
Registered address: House Avenue, Suite 614, Cheyenne, Wyoming 82001, United States
Returns address: 211 La Trobe St, Melbourne VIC 3000, Victoria, Australia
Email: support@stellivare.com
Website chat: Available during business hours on our website (Shopify Chat)

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Customer Service Hours

(AEST — Australian Eastern Standard Time, UTC+10 / AEDT — Australian Eastern Daylight Time, UTC+11)

Day	Hours
Monday – Friday	8:00 AM – 6:00 PM
Saturday – Sunday	8:00 AM – 4:00 PM

Enquiries received outside business hours will be responded to on the next available business day.

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Response Time

We aim to respond to all enquiries within 24–48 hours. During peak periods (holidays, promotional events, or seasonal surges), response times may be slightly longer. We appreciate your patience.

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Before You Contact Us

You may find the answer you're looking for in one of our help pages:

• Frequently Asked Questions
• Track Your Order
• Shipping Policy
• Return & Refund Policy

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Related Policies

Terms & Conditions | Privacy Policy | Shipping Policy | Return & Refund Policy | Payment Policy