Shipping policy
Shipping Policy
Last updated: 27 April 2026
Welcome to the Stellivare Shipping Policy. We deliver to customers across Australia and are committed to making your delivery experience as transparent and seamless as possible. Below you will find all details regarding processing times, delivery timeframes, order cut-off times, and other important shipping information.
Shipping Details (Australia)
| Step | Timeframe | Cost |
|---|---|---|
| Order processing time | 1–2 business days | Free shipping |
| Delivery timeframe | 4–6 business days | Free shipping |
| Total estimated delivery time | 5–8 business days | Free shipping |
Order cut-off time: 4:00 PM (AEST, UTC+10 / AEDT, UTC+11), Monday through Friday.
Business days are Monday through Friday, excluding public holidays in both Victoria, Australia, and Wyoming, United States.
Please note: During peak periods (e.g. Australian public holidays, promotional events, or seasonal surges) or in the event of carrier delays, delivery times may occasionally be longer. Such delays are outside our control.
Shipping Destination
We currently ship within Australia. Delivery timeframes may vary depending on your location and local carrier conditions. Deliveries to regional, rural, and remote areas may take slightly longer than the estimated timeframes above.
Carriers
We work with trusted shipping carriers and local delivery partners to ensure your order arrives safely and efficiently. The carrier used may vary depending on your delivery address and the most efficient shipping route available. Tracking information will be provided where available.
Shipping Confirmation & Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email including tracking information (where available). You can check the status of your delivery at any time on our Order Tracking page.
Packaging
All Stellivare orders are carefully packaged to protect your jewellery during transit. Items are shipped in protective jewellery packaging to ensure they arrive in perfect condition. If your outer packaging appears damaged upon arrival but your jewellery is intact, this is not cause for concern. If the jewellery itself is damaged, please contact us immediately at support@stellivare.com or via Shopify Chat on our website.
Taxes & Duties
For deliveries within Australia, prices are displayed in AUD and are inclusive of applicable Goods and Services Tax (GST) where required. No additional import duties or customs fees apply for domestic Australian orders.
Address Changes
If you need to update your delivery address after placing an order, please contact us as soon as possible via Shopify Chat on our website or at support@stellivare.com. We will do our best to accommodate the change, but cannot guarantee updates once an order has been processed or dispatched.
Undeliverable Packages
If a package cannot be delivered due to an incorrect or incomplete address, refusal of delivery, or failure to collect, we reserve the right to deduct any return and re-shipping costs from the applicable refund amount.
Accepted Payment Methods
We accept the following secure payment methods:
- 💳 Visa
- 💳 Mastercard
- 💳 American Express
- 🅿️ PayPal
All transactions are processed in AUD (A$) and secured by a valid SSL/TLS certificate. For further details, see our Payment Policy.
Customer Service
For any questions about your shipment, delivery, or order tracking, our team is available:
Shopify Chat: Available on our website during business hours
Email: support@stellivare.com
Monday – Friday: 8:00 AM – 6:00 PM (AEST, UTC+10 / AEDT, UTC+11)
Saturday – Sunday: 8:00 AM – 4:00 PM (AEST, UTC+10 / AEDT, UTC+11)
Contact Information
Store name: Stellivare
Registered address: House Avenue, Suite 614, Cheyenne, Wyoming 82001, United States
Email: support@stellivare.com
Related Policies
Return & Refund Policy | Privacy Policy | Terms & Conditions | Payment Policy